FAQ´s

Yes. Our formulas are made with ingredients of Amazonian and plant origin, without parabens, silicones, or harsh synthetic fragrances. We prioritize artisanal processes that preserve the natural properties of each component.

We work with local suppliers in Ecuador and Amazonian communities who cultivate responsibly. We use oils, butters, and botanical extracts obtained through sustainable and fair trade practices.

Each product includes instructions on its label. We recommend applying it to clean skin, testing it on a small area first, and using it consistently for best results. If you have any questions, contact us via WhatsApp and we'll guide you based on your routine.

Most of our products are gentle and suitable for normal, dry, and combination skin. If you have sensitive skin, dermatitis, or allergies, please check the ingredient list and perform a patch test before use.

As it is a natural cosmetic, the average shelf life is 6 to 12 months after opening. We recommend storing it in a cool place, away from sunlight, and keeping the containers tightly closed.

We produce our products using traditional Ecuadorian artisanal practices, with strict quality and hygiene controls. Our approach is transparent: small batches, traceable ingredients, and responsible production.

1) Choose your products and add them to your cart. 2) Complete your shipping information. 3) Select bank transfer as your payment method. 4) Send proof of payment via WhatsApp. 5) You will receive a confirmation and shipping label.

You will receive an automated email from WooCommerce and a WhatsApp message once we verify your payment. We will let you know the estimated shipping time.

Yes, as long as it hasn't been shipped. Message us on WhatsApp with your order number and we'll help you change products, address, or cancel.

You can view your history, repeat purchases, save addresses, track shipments, and leave verified reviews.

At checkout you will see our bank details. Please make the transfer from your bank and keep the receipt.

Send it via the WhatsApp button with your order number. We accept photo, capture or readable PDF.

We confirm payments within 2 to 12 business hours. Then your order is processed and shipped.

Yes. We work with verified accounts at Ecuadorian banks and we never ask for passwords or sensitive data.

Quito and Guayaquil: 24–48 hours. Major cities: 2–3 days. Other areas: 3–5 days, depending on the carrier.

We use national courier companies. Delivery times may vary due to weather or coverage, but we track shipments until they are delivered.

Yes. We'll send you the tracking number so you can check the status on the carrier's website.

If there is a delay, incorrect address, or package not received, please contact us via WhatsApp to handle it with the courier.

We accept returns within 5 days if the product is unused and in its original packaging.

Send us photos on the same day you receive the product and we'll replace it free of charge.

After approving the return, the refund is made by bank transfer within 2–5 business days.

Your data is used only to process orders and shipments. We do not share it with third parties outside of logistics.

We will only contact you regarding your order, payments, or promotions if you accept them.

We publish real, verified customer reviews, without editing honest content.

It is the use of native ingredients such as ungurahua, copoazú or dragon's blood for skin care, respecting ancestral knowledge and Ecuadorian biodiversity.

They provide real hydration, less irritation, and bioavailable nutrients without harsh chemicals.

The artisanal one uses small batches, simple formulas and a higher concentration of botanical actives.

Yes, when it comes from responsible supply chains that protect the rainforest and local jobs.

In transparent stores that show ingredients, origin and direct service like ours.