{"id":1117,"date":"2026-01-20T03:21:36","date_gmt":"2026-01-20T03:21:36","guid":{"rendered":"https:\/\/rukumama.com\/faqs\/"},"modified":"2026-03-19T14:28:48","modified_gmt":"2026-03-19T19:28:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rukumama.com\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
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FAQ\u00b4s<\/h1>\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\tExplore our frequently asked questions below.\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Frequently Asked Questions<\/h2>\n\n\n

1) PRODUCTS<\/h3>\n\n
\nAre the products really natural?<\/summary>\n

Yes. Our formulas are made with ingredients of Amazonian and plant origin, without parabens, silicones, or harsh synthetic fragrances. We prioritize artisanal processes that preserve the natural properties of each component.<\/p>\n<\/details>\n\n

\nWhere do the ingredients come from?<\/summary>\n

We work with local suppliers in Ecuador and Amazonian communities who cultivate responsibly. We use oils, butters, and botanical extracts obtained through sustainable and fair trade practices.<\/p>\n<\/details>\n\n

\nHow should I use cosmetics?<\/summary>\n

Each product includes instructions on its label. We recommend applying it to clean skin, testing it on a small area first, and using it consistently for best results. If you have any questions, contact us via WhatsApp and we'll guide you based on your routine.<\/p>\n<\/details>\n\n

\nAre they suitable for all skin types?<\/summary>\n

Most of our products are gentle and suitable for normal, dry, and combination skin. If you have sensitive skin, dermatitis, or allergies, please check the ingredient list and perform a patch test before use.<\/p>\n<\/details>\n\n

\nWhat is the lifespan?<\/summary>\n

As it is a natural cosmetic, the average shelf life is 6 to 12 months after opening. We recommend storing it in a cool place, away from sunlight, and keeping the containers tightly closed.<\/p>\n<\/details>\n\n

\nDo they have certifications or use an artisanal process?<\/summary>\n

We produce our products using traditional Ecuadorian artisanal practices, with strict quality and hygiene controls. Our approach is transparent: small batches, traceable ingredients, and responsible production.<\/p>\n<\/details>\n\n\n

2) ORDERS<\/h3>\n\n
\nHow to buy step by step?<\/summary>\n

1) Choose your products and add them to your cart.\n2) Complete your shipping information.\n3) Select bank transfer as your payment method.\n4) Send proof of payment via WhatsApp.\n5) You will receive a confirmation and shipping label.<\/p>\n<\/details>\n\n

\nHow do I know my order was confirmed?<\/summary>\n

You will receive an automated email from WooCommerce and a WhatsApp message once we verify your payment. We will let you know the estimated shipping time.<\/p>\n<\/details>\n\n

\nCan I modify or cancel my order?<\/summary>\n

Yes, as long as it hasn't been shipped. Message us on WhatsApp with your order number and we'll help you change products, address, or cancel.<\/p>\n<\/details>\n\n

\nBenefits of creating an account<\/summary>\n

You can view your history, repeat purchases, save addresses, track shipments, and leave verified reviews.<\/p>\n<\/details>\n\n\n

3) PAYMENTS<\/h3>\n\n
\nHow does a bank transfer work?<\/summary>\n

At checkout you will see our bank details. Please make the transfer from your bank and keep the receipt.<\/p>\n<\/details>\n\n

\nHow do I send the proof of payment?<\/summary>\n

Send it via the WhatsApp button with your order number. We accept photo, capture or readable PDF.<\/p>\n<\/details>\n\n

\nHow long does it take to process my order?<\/summary>\n

We confirm payments within 2 to 12 business hours. Then your order is processed and shipped.<\/p>\n<\/details>\n\n

\nIs it safe to pay by bank transfer?<\/summary>\n

Yes. We work with verified accounts at Ecuadorian banks and we never ask for passwords or sensitive data.<\/p>\n<\/details>\n\n\n

4) SHIPPING<\/h3>\n\n
\nDelivery times in Ecuador<\/summary>\n

Quito and Guayaquil: 24\u201348 hours.\nMajor cities: 2\u20133 days.\nOther areas: 3\u20135 days, depending on the carrier.<\/p>\n<\/details>\n\n

\nShipping conditions with third parties<\/summary>\n

We use national courier companies. Delivery times may vary due to weather or coverage, but we track shipments until they are delivered.<\/p>\n<\/details>\n\n

\n\u00bfPuedo rastrear mi pedido?<\/summary>\n

Yes. We'll send you the tracking number so you can check the status on the carrier's website.<\/p>\n<\/details>\n\n

\nDelivery problems<\/summary>\n

If there is a delay, incorrect address, or package not received, please contact us via WhatsApp to handle it with the courier.<\/p>\n<\/details>\n\n\n

5) RETURNS AND GUARANTEES<\/h3>\n\n
\nReturn conditions<\/summary>\n

We accept returns within 5 days if the product is unused and in its original packaging.<\/p>\n<\/details>\n\n

\nWhat happens if it arrives damaged?<\/summary>\n

Send us photos on the same day you receive the product and we'll replace it free of charge.<\/p>\n<\/details>\n\n

\nRefund process<\/summary>\n

After approving the return, the refund is made by bank transfer within 2\u20135 business days.<\/p>\n<\/details>\n\n\n

6) PRIVACY AND CONTACT<\/h3>\n\n
\nUse of personal data<\/summary>\n

Your data is used only to process orders and shipments. We do not share it with third parties outside of logistics.<\/p>\n<\/details>\n\n

\nCommunication via WhatsApp<\/summary>\n

We will only contact you regarding your order, payments, or promotions if you accept them.<\/p>\n<\/details>\n\n

\nReview moderation<\/summary>\n

We publish real, verified customer reviews, without editing honest content.<\/p>\n<\/details>\n\n\n

Frequently Asked Questions about Amazonian Cosmetics<\/h3>\n\n
\nWhat is Amazonian cosmetics in Ecuador?<\/summary>\n

It is the use of native ingredients such as ungurahua, copoaz\u00fa or dragon's blood for skin care, respecting ancestral knowledge and Ecuadorian biodiversity.<\/p>\n<\/details>\n\n

\nBenefits of natural skin products<\/summary>\n

They provide real hydration, less irritation, and bioavailable nutrients without harsh chemicals.<\/p>\n<\/details>\n\n

\nDifference between handmade and commercial cosmetics<\/summary>\n

The artisanal one uses small batches, simple formulas and a higher concentration of botanical actives.<\/p>\n<\/details>\n\n

\nIs Amazonian cosmetics sustainable?<\/summary>\n

Yes, when it comes from responsible supply chains that protect the rainforest and local jobs.<\/p>\n<\/details>\n\n

\nWhere can I buy natural cosmetics in Ecuador with confidence?<\/summary>\n

In transparent stores that show ingredients, origin and direct service like ours.<\/p>\n<\/details>\n\n\n

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Do you have another question?<\/strong><\/p>\n\n Write to us on WhatsApp\n<\/a>\n<\/div>\n\n<\/div>\n\n\n\n
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FAQ\u00b4s Explora nuestras preguntas m\u00e1s frecuentes a continuaci\u00f3n. Preguntas Frecuentes 1) PRODUCTOS \u00bfLos productos son realmente naturales? S\u00ed. Nuestras f\u00f3rmulas […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1117","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/rukumama.com\/en\/wp-json\/wp\/v2\/pages\/1117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rukumama.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rukumama.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rukumama.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rukumama.com\/en\/wp-json\/wp\/v2\/comments?post=1117"}],"version-history":[{"count":22,"href":"https:\/\/rukumama.com\/en\/wp-json\/wp\/v2\/pages\/1117\/revisions"}],"predecessor-version":[{"id":1802,"href":"https:\/\/rukumama.com\/en\/wp-json\/wp\/v2\/pages\/1117\/revisions\/1802"}],"wp:attachment":[{"href":"https:\/\/rukumama.com\/en\/wp-json\/wp\/v2\/media?parent=1117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}